My Intercom-Intratone

2.2
7.58K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

My Intercom is an app that allows you to speak to your visitors via your smartphone or tablet. Whether you’re connected to WIFI or 4G**, you will be able to receive video calls.

* Receive access requests

Even if you’re away from home, you can now talk to your visitors. You can choose whether to open the door or not. It’s simple and efficient.

* Manage your devices

You can add one or several devices to use to open the door. Got a new phone? Don’t worry, you can add or delete devices that are set up to receive video calls.

* See your history

This feature allows you to view your video call history. It gives you the chance to check who called in case of any doubts.

* Installation

First of all, it’s important to check that you are eligible to use this app. The app is part of the Intratone product range. Make sure that your landlord, property manager or owner offers this service.

Don't your calls come in video?
Video calls require high-speed internet access (3G, 3G+, 4G, WiFi...). If your app does not have access to the Internet during the call, you will be contacted in audio. In this case, you can open the door with the * key on your device.

Some flip cases or covers, such as S-view, that allow you to view the smartphone's screen by area or transparency, can block calls and are therefore not compatible. In case of malfunction, consult the smartphone manufacturer.

Got a query? Feel free to write to us and we’ll get back to you.

(**) Using the mobile internet network provided by your phone company during a video call may result in additional charges.
Updated on
Apr 10, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.2
7.45K reviews
Viktoria Westphalen
April 20, 2024
Absolute rubbish app. Worked for a whole of 5 minutes maybe. Doesn't ring anymore, I'm constantly missing deliveries because I have no idea anyone's ringing our doorbell. I have tried force stop, restarting my phone, turning notifications off and back on again, reinstalling, nothing helps. Completely useless to me now. Latest reinstall doesn't even let me past the phone number entry screen. FIX IT PLEASE!!!
2 people found this review helpful
Cogelec
April 25, 2024
Oh no! We sincerely apologise for the troubles you've had with the app. It shouldn't happen, and we'd be happy to take a look into this for you; please contact us at support@intratone.uk.com. Thank you.
Thomas Broch
January 22, 2024
The app just doesn't work. It constantly keeps crashing. Even if I have the app open in the foreground, calls are not coming through. I already tried reinstalling and logging in again, buy to no avail. Update: an app update appears to have mitigated the problem. But this app is still frustrating to use. Constantly sending push notifications to keep the app alive. I wish they would just provide a dedicated hardware device that I could install in my how, rather than being dependant on this app.
3 people found this review helpful
Cogelec
January 22, 2024
Hi Thomas, we are sorry that our app doesn't satisfied you. In fact, the application sends you notifications when you receive a call, which is why it's important to keep them activated. We've taken your opinion into account and will pass it on to our development team. Have a nice day!
Christophe Lorenz
January 12, 2024
Insecure... Appart from the fact that the app/system is not very reliable - sometimes it doesn't ring or you can't see the video feed / connect / open... The rfid dongles they use are mifare 1k from NXP. NXP clearly state on their site that those have been compromised and should not be used to security sensitive applications. Yet intratone still sells and install those dongles for security access. Using an app I was able to clone a dongle that works just as good as the original one.
3 people found this review helpful
Cogelec
January 26, 2024
Beste Christophe, Onze producten zijn ontworpen om ongewenste toegang te voorkomen in appartementcomplexen. Voor hogere beveiligingseisen hebben we andere specifieke oplossingen en producten. Veel klanten zijn budgetgebonden en een hogere veiligheid heeft een hoger prijskaartje. Dank voor uw feedback. Met vriendelijke groet, Intratone Support